Frequently Asked Questions

Q.Is it a credit card?

Q.Where can I use it?

Q.How do I use my card to make purchases at retail locations?

Q.Can I withdraw money from an ATM?

Q.Can I get cash back from my card?

Q.Can I use my card to make purchases online?

Q.Do I need to register my card?

Q.Can I add more money to my card?

Q.What if my card is lost or stolen?

Q.How much value is left on my card?

Q.What happens if I'm not sure if my card has enough value to make a purchase?

Q.Why was my card declined?

Q.Does my card expire?

Q.What if value remains on the card after it has expired?

Q.Does it cost me anything to use the card?

Q.Are there any service fees?

Q.Can I dispute charges made to my account?

Q.Why is it recommended that I do not use my card at an Automated Fuel Dispenser?

Q.How can I purchase gas with my card?


Additional Corporate Incentive and Award Card FAQ's

Q.Is there a Minimum number of cards that you must order?

Q.Is there a Maximum number of cards that you can order?

Q.Are there standard Card Value Denominations that you must follow (i.e., $5, $10, $25, $50, $100, etc.)?

Q.Can I customize and personalized the message on the card?

Q.Can I put my company logo on the card?

Q.How long does it take for delivery?

Q.Can the cards be used in stores or on the web?

 

 

Q.Is it a credit card?

A.No. The amount you can spend is limited to the total value on the card when it was purchased. Unlike a credit card, you do not receive any bills - the amount of each purchase is simply debited from the remaining balance on the card.

Q.Where can I use it?

A.Your card is welcomed wherever Visa debit cards are accepted worldwide.

Due to government regulations beginning April 1, 2012, Awards2Go and Gift2Go gift cards may only be used at merchants located in the U.S., including Internet purchases.

Q.How do I use my card to make purchases at retail locations?

A.Using your card is similar to using a regular Visa credit card. Every time a purchase is made over the counter, you are required to sign for your purchase. If prompted to select between "credit" and "debit", you must always select the "credit" option. Selecting the "debit" option will lead to the transaction being declined.

Note: The cards are not issued with a PIN.

Q.Can I withdraw money from an ATM?

A.No, the cards can only be used for purchases.

Q.Can I get cash back from my card?

A.No, the cards can only be used for purchases; with no cash back privileges.

Q.Can I use my card to make purchases online?

A.Most definitely! Your card is welcome wherever Visa debit cards are accepted. All you have to do prior to using the card online is register the card in your name.

Q.Do I need to register my card?

A.Registration is highly recommended even if you are not planning to make online purchases. By registering your card, you are automatically provided with the full security benefits of the Visa Zero Liability policy*. This includes easy replacement of cards which are lost or stolen. Personalized cards purchased on the web have already been registered by the purchaser in the name that appears on the cardholder record. When purchases are made where you are not present (i.e. phone transactions and internet transactions) the Merchant verifies that the name of the purchaser is the same as the name registered to the card.

*The Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.

Q.Can I add more money to my card?

A.No, but a new card can be easily ordered either:

  • Online
  • Call 1-888-643-0027
  • At any participating retailer

Q.What if my card is lost or stolen?

A.As soon as you discover your card is missing, call our Customer Service Center at 1-888-643-0027 and your card will be canceled. If your card had been previously registered, we will verify your details and issue a replacement. Proof of purchase is required for all replacement requests.

There is a $5.00 Card Replacement/Lost Stolen Fee that is deducted from the card balance unless prohibited by law.

Q.How much value is left on my card?

A.You can check your card balance anytime, free of charge at www.gift2go.net for personal cards or at www.awards2go.net for Corporate Incentive and Award Cards, or by calling the Gift2Go Customer Service Center at 1-888-643-0027.

Q.What happens if I'm not sure if my card has enough value to make a purchase?

A.If your card does not have enough money, we recommend you tell the cashier that you prefer to pay the difference using an alternate payment method first, and then pay the remaining balance with your card. Restaurants, taxis, nail salons and beauty parlors may check to see whether your card has sufficient value for a tip of up to 20% over and above of the total bill. Hotels and car rental agencies may check to see whether your card has sufficient value to cover incidental charges, up to 15% over and above the total bill. If your card has insufficient funds, we recommend you tell the cashier that you prefer to pay the difference using an alternate payment method first, and then pay the remaining balance with your card.

Q.Why was my card declined?

A.If your card has been declined, you will need to check your available balance.

  • If you have sufficient funds to cover the purchase please call the Customer Service Center at 1-888-643-0027 (8am - 12 midnight EST, 7 days a week).
  • If the purchase amount is greater than the available balance on your card, please tell the cashier that you would prefer to pay the difference with an alternate payment method first, and then pay the remaining balance with your card. However, some merchants may not be able to do this.

Q.Does my card expire?

A.Yes. The card expires as per the date indicated on the front of your card.

Q.What if value remains on the card after it has expired?

A.If your Award Card has expired, you are able to transfer the balance on your card to a newly issued card if you contact us within sixty (60) days of such "good thru" date at the customer service telephone number in this agreement. There is a $5.00 Card Replacement/ Lost Stolen Fee, subject to applicable law. If you do not contact us within sixty (60) days, the card account will be closed. Any remaining balance will be handled in accordance with applicable law.

If your card was purchased after August 21, 2010 and if the card expires prior to August 2015, the funds do not expire. Call 1-888-643-0027 to request a free replacement card.

Q.Does it cost me anything to use the card?

A.No. There is no fee or surcharge for making purchases using your card.

Q.Are there any service fees?

A.For Corporate Incentive and Award Cards , no monthly service fees are payable if the entire card balance is used during the first twelve months from the time the card is purchased.

If after this time there still remains value on the card, a $2.50 monthly fee will be automatically debited from the card balance until it reaches zero, or until the expiration date.

For personal gift cards, no monthly service fees are payable if the entire card balance is used during the first twelve months from the time the card is purchased. If funds remain on the card after 12 months of inactivity, a monthly fee of $2.50 will be assessed.

A service fee of $5.00 applies to balance transfers from expired cards up to 60 days beyond the expiration date.

Q.Can I dispute charges made to my account?

A.You can dispute charges made on your account with the merchant directly. If that does not work then you may file a dispute with us and we will attempt to resolve the matter on your behalf. If you want to dispute a charge within 60 days of the transaction, you will need to complete a dispute form and send it in to our cardholder services department within 60 days of the transaction(s).

You can obtain the dispute form by clicking here.

Q.Why is it recommended that I do not use my card at an Automated Fuel Dispenser?

A. The Automated fuel dispensers create a preauthorization for $75 on the card, which is returned to the card after the transaction settles. If your card has less than $75 loaded onto it, the authorization will be denied for insufficient funds. Releasing an authorization will take 5-7 business days. Your funds are withheld till then. To prevent this preauthorization, which will withhold your funds, the card should not be used at the gas pump cash register terminal.

Q.How can I purchase gas with my card?

A.To prevent the preauthorization on your card, please pay the cashier and advise the cashier of the available balance on your card and the amount for the gas you would like to purchase.

Additional Corporate Incentive and Award Card FAQ's

Q.Is there a Minimum number of cards that you must order?

A.No. There is no minimum number of cards that you must order.

Q.Is there a Maximum number of cards that you can order?

A.No. There is no maximum number of cards that you can order allowing you to order what you need when you need it.

Q.Are there standard Card Value Denominations that you must follow (i.e., $5, $10, $25, $50, $100, etc.)?

A.No. You can order any card value denomination that you need from $5 to $1,000 and any denomination in-between. You can also mix denominations in your order.

Q.Can I customize and personalized the message on the card?

A.Yes. Each individual card you order is able to deliver a customized and personalized message on 2 separate lines per card. Each line can deliver up to 20 characters for each line.

For Example:

Sales Leader Q1 2011
Susan Jones-Smith

or

Susan Jones-Smith
Job Well Done

Q.Can I put my company logo on the card?

A.You absolutely can and this has proven to be a very popular design choice by our customers. There is an additional fee to process these orders. Click here for more information on our customized card design program.

Q.How long does it take for delivery?

A.We will process your order and it will be delivered within days.

Q.Can the cards be used in stores or on the web?

A.The cards can be used in any retail location worldwide that accepts Visa debit cards. In addition, the cards can be used for telephone orders. The cards can also be used for online orders, but to protect the user against fraudulent use, we ask that the cardholder register the card on our site before online use.