Cardholders can check their remaining balance, register their cards here.
No. The amount you can spend is limited to the total value on the card when it was purchased. Unlike a credit card, you do not receive any bills – the amount of each purchase is simply debited from the remaining balance on the card.
Awards2Go Cards may be used only at merchants in the U.S. and District of Columbia wherever Visa debit cards are accepted, including internet purchases. See Cardholder Agreement for details.
When making a purchase at the merchant terminal when prompted to select between “credit” and “debit”, you may select either option. Selecting “debit” will prompt you for a PIN. Your PIN is the last 4 digits of your Card number. You may use your Card without a PIN by selecting “credit” when prompted. You will be asked to sign the sales receipt. You can change your PIN by calling 1-800-995-3065.
No, the cards can only be used for purchases.
No, the cards can only be used for purchases; with no cash back privileges.
Most definitely! Your card is welcome wherever Visa debit cards are accepted within U.S. and District of Columbia. All you have to do prior to using the card online is register the card in your name.
Registration is highly recommended even if you are not planning to make online purchases. By registering your card, you are automatically provided with the full security benefits of the Visa Zero Liability policy*.
This includes easy replacement of cards which are lost or stolen. Personalized cards purchased on the web have already been registered by the purchaser in the name that appears on the cardholder record. When purchases are made where you are not present (i.e. phone transactions and internet transactions) the Merchant verifies that the name of the purchaser is the same as the name registered to the card.
*Visa’s Zero Liability Policy covers U.S.-issued cards and does not apply to certain commercial card transactions, or any transactions not processed by Visa. You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer or visit www.visa.com/security.
No, these are single load cards and cannot be refilled.
As soon as you discover your card is missing, call our Customer Service Center at 1-800-995-3065 and your card will be canceled. If your card had been previously registered, we will verify your details and issue a replacement.
Proof of purchase is required for all applicable replacement requests.
There is a $5.00 Card Replacement/Lost Stolen Fee that is deducted from the card balance unless prohibited by law.
You can check your card balance anytime at www.awards2go.net or by calling the Customer Service Center at 1-800-995-3065
If your card does not have enough money, we recommend that you tell the merchant you would like to conduct a split transaction.
Please check with your merchant first to ensure they allow split transactions.
If allowed, you must first tell the merchant to charge only the exact amount of funds available on your Award2Go Card. Once that is complete please arrange to pay the difference using another payment method.
Some merchants may require payment for the remaining balance in cash. Restaurants, taxis, nail salons and beauty parlors may check to see whether your card has sufficient value for a tip of up to 20% over and above of the total bill.
Hotels and car rental agencies may check to see whether your card has sufficient value to cover incidental charges, up to 15% over and above the total bill.
If your card has been declined, you will need to check your available balance.
Yes. The card expires as per the date indicated on the front of your card.
If your Awards2Go Card has expired, you are able to transfer the balance on your card to a newly issued card if you contact us within sixty (60) days of such “good thru” date at the customer service telephone number in this agreement.
There is a $5.00 Card Replacement/ Lost Stolen Fee, subject to applicable law. If you do not contact us within sixty (60) days, the card account will be closed. Any remaining balance will be handled in accordance with applicable law.
If your card was purchased after August 21, 2010 and if the card expires prior to August 2015, the funds do not expire. Call 1-800-995-3065 to request a free replacement card.
No. There is no fee or surcharge for making purchases using your card.
For Corporate Incentive and Award Cards , no monthly service fees are payable if the entire card balance is used during the first twelve months from the time the card is purchased.
If after this time there still remains value on the card, a $2.50 Monthly Maintenance Fee will be automatically debited from the card balance until it reaches zero, or until the expiration date.
If a card requires to be replaced a service fee of $5.00 is subject to be deducted from the card’s available balance. Please refer to the Cardholder Agreement for a full list of fees.
You can dispute charges made on your account with the merchant directly. If that does not work then you may file a dispute with us and we will attempt to resolve the matter on your behalf. If you want to dispute a charge within 60 days of the transaction, you will need to complete a dispute form and send it in to our cardholder services department within 60 days of the transaction(s).
You can obtain the dispute form by clicking here.
The Automated Fuel Dispensers create a preauthorization for $100 on the card, which is returned to the card after the transaction settles. If your card has less than $100 loaded onto it, the authorization will be denied for insufficient funds.
Releasing this authorization can take as long as 30 business days. Your funds are withheld till then. To prevent this preauthorization, which will withhold your funds, the card should not be used at the gas pump cash register terminal.
To prevent the preauthorization on your card, please pay the cashier and advise the cashier of the available balance on your card and the amount for the gas you would like to purchase.